Shipping policy

SHIPPING POLICY

Thank you for shopping at Scent Parlor. We are dedicated to delivering your luxury fragrances securely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking number.

  • Note: During peak holiday seasons or high-volume periods, processing times may experience slight delays. We appreciate your patience.

2. DOMESTIC SHIPPING RATES & ESTIMATES

  • We offer reliable standard ground shipping across the United States.

  • Shipping Charges: Shipping charges for your order will be calculated and displayed cleanly at checkout.

  • Delivery Timelines: Once processed, standard ground transit typically takes 2–7 business days to arrive at your destination, depending on your location.

3. HAZMAT & AIR TRANSPORT RESTRICTIONS

  • Due to Department of Transportation regulations regarding alcohol-based liquids (perfumes and colognes), fragrances are classified as hazardous materials and must travel via ground transportation only.

  • Consequently, we cannot offer expedited air shipping (such as Overnight or Next-Day Air) to any location.

  • We are currently unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories where ground delivery routes are unavailable.

4. SHIPMENT CONFIRMATION & TRACKING

  • Once your package leaves our fulfillment center, you will receive a shipment confirmation email containing your tracking number(s).

  • The tracking link will become active and show carrier updates within 24–48 hours of generation.

5. DAMAGES, LOSS, & CARRIER DELAYS

  • Scent Parlor is not liable for transit delays caused by shipping carriers, customs backlogs, or severe weather events.

  • Title and risk of loss pass to the buyer once the products are transferred to the shipping carrier.

  • If your order arrives damaged, please retain all packaging materials and damaged goods, take clear photos of the damage, and contact our customer support team immediately at support@scentparlor.com so we can assist you in filing a claim.

6. INCORRECT SHIPPING ADDRESSES

  • Please review your shipping details thoroughly before finalizing your order. Scent Parlor is not responsible for orders that are undeliverable or misdelivered due to incorrect or incomplete address information provided at checkout.

  • If a package is returned to our warehouse due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the order.