Refund policy
Return & Refund Policy
At Scent Parlor, we want you to be completely satisfied with your purchase. Due to the personal hygiene and safety nature of fragrance products, our returns are handled according to the following guidelines:
30-Day Return Window
We accept return requests up to 30 days from the date your package is delivered.
Return Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:
Unopened & Unused: Items must be completely unused, unopened, and sealed in their original packaging/shrink-wrap.
Hygiene Protection: For health and safety reasons, we cannot accept returns or issue refunds for opened or sprayed perfume bottles unless the item arrived defective or damaged.
Return Shipping: Buyers are responsible for return shipping costs on standard returns.
Damaged, Defective, or Incorrect Items
If your bottle arrives broken, leaking, or damaged during transit, please let us know immediately so we can make it right!
Contact us within 48 hours of delivery at support@scentparlor.com.
Please include your order number and clear photos of the damaged item and original shipping box.
Upon verification, we will issue a free replacement or a full refund at no extra cost to you.
How to Initiate a Return
Do not ship items back without contacting us first. Unsolicited returns cannot be processed by our fulfillment warehouse and will not be eligible for a refund.
1. Email our support team at support@scentparlor.com with your order number and reason for return.
2. Our team will review your request and provide you with a return authorization number and the correct warehouse mailing address.
3. Once your returned item is received, inspected, and verified as unopened, your refund will be processed back to your original payment method.